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QA and Customer Services Specialist

p>ACSI is looking for a QA and Customer Services Specialist to work with the operations, production and engineering teams to develop procedures, assists in continuous improvement projects and supports the overall enhancement of quality-related systems to improve performance, effectiveness and efficiency.



  • Administers and controls the Quality Management System to maintain the ISO 9001:2015 and ISO 13485:2016 compliance.
  • Identify manufacturing processes to develop and implement quality control procedures.
  • Confer with management and engineering staff to determine quality and reliability standards.
  • Lead internal quality audits.
  • Co-lead external ISO audits for compliance with 9001:2015 and 13485:2016.
  • Coordinates and leads semi-annual Quality Management Review Meetings
  • Recommend modifications of existing quality or production procedures and standards.
  • Identify product testing at all levels of manufacturing and assembly.
  • Maintain strict and thorough documentation for assigned areas.
  • Review manufacturing and design processes using Lean principals and other analytics.
  • Maintain knowledge of relevant regulatory agencies, and the policies, codes, standards and regulations that are applicable to ACSI’s products.
  • Conduct any additional quality-related tasks as required.
  • Assists with shipping and receiving as required.
  • Assists with spare parts / customer orders planning as required.
  • Assist with administrative duties as required.


  • Associates degree in an Engineering Technology discipline or related field; or an equivalent combination of education and experience.
  • Proficient with Microsoft Word, Excel, Access and Outlook.
  • Very strong written and verbal communication skills.
  • Excellent attention to detail and ability to work alone and under limited supervision, while being team orientated.
  • Ability to lead, influence and drive results in activities involving cross-functional teams and departments.
  • Forward-thinking, proactive and continual improvement mind set.
  • Strong familiarity with ISO 9001:2015.
  • Familiarity with ISO 13485:2016 is an asset.
  • Experience with regulatory organizations and standards.
  • ISO 9001:2015, ISO 13485:2016, SAE, ANSI, ASME, ASSE, ASTM, CE, CSA, CNSC, UL, etc
  • Experience working with the Quality Management System Software is an asset.


  • Ability to communicate effectively in English


  • Fast paced environment with frequently changing priorities.
  • Ability to work independently
  • Must be legally entitled to work in Canada.


If you are interested in this amazing opportunity please send your cover letter and resume to Human Resources at jobs@advancedcyclotron.com.  Please include “QA and Customer Services Specialist” in the email subject line.

For more information, please research us at www.advancedcyclotron.com

Due to the volume of resumes received, only those candidates selected for interviews will be contacted. We kindly ask no telephone calls please.

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